Insights & Strategy

Unified Healthcare Platform Intelligence

A concise executive view across market growth, competitive differentiation, stakeholder journeys, ecosystem performance, and monetization levers for the Caring Touch platform.

📊Market Analysis

₹659B
Market Size 2025
27.8%
CAGR 23–30
500M+
Smartphone Users
45M
Telemedicine Users

Growth Trajectory

User Demographics

🏆Competitive Landscape

Practo

Share: 35%

Focus: Discovery

Gap: Integration

Tata 1mg

Share: 28%

Focus: Pharmacy

Gap: Rural Penetration

Apollo 24/7

Share: 15%

Focus: Premium

Gap: Price Sensitivity

Caring Touch

Position: E2E

Focus: Integrated

Edge: Multi-Stakeholder

Feature Practo 1mg Apollo CT
Video Consult Strong Limited Premium AI+
Pharmacy Basic Strong In-house Seamless
Diagnostics Limited Good Premium Integrated
Rural Reach Weak Urban Limited Focused
Languages Limited Basic English Comprehensive
E2E Journey No Partial Hospital Full

🗺️Stakeholder Journeys

Toggle to display target maturity rings and +gap values (difference between current and target) for each step.

👥 Patient Flow

  • 1
    Feel
    Unwell
  • 2
    Open
    App
  • 3
    Find
    Doctor
  • 4
    Video
    Consult
  • 5
    Get Rx
  • 6
    Order
    Meds
  • 7
    Delivery
  • 8
    Follow-up

👨‍⚕️ Doctor Flow

  • 1
    Register
  • 2
    Profile
  • 3
    Slots
  • 4
    Bookings
  • 5
    Review
  • 6
    Consult
  • 7
    Prescription
  • 8
    Earnings

🏪 Pharmacy Flow

  • 1
    Apply
  • 2
    Verify
  • 3
    Integrate
  • 4
    Receive Rx
  • 5
    Inventory
  • 6
    Process
  • 7
    Dispatch
  • 8
    Payment

🔬 Lab Flow

  • 1
    Onboard
  • 2
    Certify
  • 3
    Order
  • 4
    Sample
  • 5
    Process
  • 6
    Upload
  • 7
    Notify
  • 8
    Analytics

🏥 Hospital Admin Flow

  • 1
    Assess
  • 2
    Agreement
  • 3
    Onboard
  • 4
    Integrate
  • 5
    Launch
  • 6
    Monitor
  • 7
    Revenue
  • 8
    Scale

🏢 Corporate HR Flow

  • 1
    Plan
  • 2
    Demo
  • 3
    Contract
  • 4
    Enroll
  • 5
    Train
  • 6
    Monitor
  • 7
    Analytics
  • 8
    Optimize

💡Value Propositions

👨‍⚕️ Doctors

  • 40% admin load reduction
  • Broader patient reach
  • Decision support (AI)
  • Transparent earnings
  • Continuous learning

👥 Patients

  • 24/7 access
  • Unified health records
  • Cost transparency
  • Personalized care
  • Family coordination

🏪 Pharmacies

  • +40–60% order volume
  • Digital enablement
  • Insight dashboards
  • Expanded reach
  • Operational efficiency

🔬 Labs

  • Automated orders
  • Market expansion
  • Quality positioning
  • Predictable revenue
  • Performance analytics

🌐Ecosystem Performance

Interaction Radar

Engagement Metrics

2–3d
Doctor Onboard
24h
Pharmacy Verify
98%
Patient CSAT
15m
Consult Avg
Interaction Primary Secondary Value Freq.
Consult Booking Patient Doctor Access Daily
Rx Fulfillment Doctor Pharmacy Delivery Per Rx
Lab Test Order Doctor Lab Diagnostics Need-based
Referral GP Specialist Care Quality Weekly
Wellness Prog. HR Employee Prevention Monthly
Quality Review Admin All Excellence Continuous

💰Revenue Model

Projection (Stacked)

15–20%
Consult Commission
5–8%
Pharmacy Commission
10–15%
Lab Commission
₹4.75B
5yr Target